Help Centre

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  1. What is the warranty for Pyroclassic parts? 17/10/2019

    The ceramic firebox in the Pyroclassic IV is warranted for 15 years against defective material or workmanship, providing that the fire is used according to the manufacturer's operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox.

    All other parts are warranted for 12 months from the date of purchase. This warranty does not cover damage or failure caused by tampering, carelessness, abuse or misuse, cosmetic damage or general wear and tear - this includes damaged door knobs and broken door glass. All cases will be considered at the manufacturer's discretion.

    Please note: the warranty only applies to the original owner registered on the warranty card and cannot be transferred without express permission by the manufacturer.

     

     

  2. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 17/10/2019

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

    Reason for removal: The gasket is present in Pyro models pre 2015. It was initially there to insulate the bolt but we found it restricted airflow as it tore and clogged the primary air intakes causing the fire to be starved of air.

    If the gasket is not there and you are still experiencing these same issues then it is likely to be one of these three reasons:

    1) Use of wet or unseasoned fuel - test your wood with a moisture meter by splitting a log in two and spiking the centre. If wood is above 20% this is not ideal and you should look at getting some drier wood.

    2) Flue height - it could be a case of the flue not getting enough draw so it needs to be extended to create more positive draw. Every house is different, some houses require 600mm, some 1200mm. This depends on roof configuration and external factors like neighbouring buildings, trees, cliffs & wind.

    3) Operation - you may be unintentionally not allowing the cylinder to get hot enough. Leave the Turboslide open for 30-45 minutes on initial start-up and open again for approximately 5-10 minutes after refuelling to ensure the new fuel has ignited and for the cylinder to maintain an optimum temperature. 

     

     

  3. How do I clean the glass? 17/10/2019

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle. If the glass is becoming dirty then scrunch two pieces of damp newspaper, dip one in cold fire ashes and rub over the inside of glass, use the other to rub over the glass to clean off the dirt. Do this in the morning before rekindling the fire as the glass will be cool enough at this time. To help keep the glass clear and clean if it is becoming dirty then get into the habit of cleaning it regularly as this will maintain the glass and prevent ashes from being fused onto the glass due to intense heat in the firebox.

  4. What dimension is the cylinder? 17/10/2019

    The cylinder of the Pyroclassic IV is 555 mm long, 367 mm outside diameter and 307 mm inside diameter

    The cylinder of the Pyroclassic Mini is 368 mm long, 367 mm outside diameter and 307 mm inside diameter

    The cylinder is 30 mm thick

     

     

  5. What are the ceramic chips/divots in my cylinder? Is it normal? 17/10/2019

    These are exposed air blisters and are completely normal. The blisters are a result of small air pockets getting trapped just at the edge of the surface in our castings. Depending on how much air is trapped inside these, they sometimes erupt and take a piece of the ceramic off. These will not affect the performance of the fire at all.

    There is over 35mm of thickness to the cylinder, and this is then wrapped in a thick insulating blanket and a complete steel band to ensure that nothing can escape from the cylinder walls. 

    Example:

    Pyroclassic divots

     

     

  6. Can a woodburner be exempted from complying with the National Environmental Standards for Air Quality? 17/10/2019

    No. The standards were introduced to ensure a baseline level of national consistency. Allowing exceptions to the National Environmental Standards for Air Quality would go against the intent of the standards and would compromise their integrity.

     

    See more information at http://www.mfe.govt.nz/air/national-environmental-standards-air-quality

     

  7. Can I cook on the top? 17/10/2019

    Yes you can cook on the 10mm thick steel top plate of the fire once a good fire has been established inside the fire chamber. You can use this area for all manner of cooking or warming. The cooktop oven provides better control and more versatility with cooking, which can be purchased from our online shop.

    Cook top area measures 0.26m2

     

  8. How do I remove the ash from my Pyroclassic? 17/10/2019

    Remove the ash when the fire chamber is relatively cool. Use the Pyroclassic curved shovel to slowly empty the fire chamber. Ash almost always contains some hot ember.

    Never use a vacuum cleaner. Obtain a metal (non-combustible) ash container with a lid. Store outside on concrete or bare ground.

    Pot ash can be great for your garden if your soils are acidic, use only ash from a cooled fire which used good quality wood.

     

     

  9. Why do I need a Wall Screen or a Flue Shield? 17/10/2019

    Pyroclassic Fires can be installed with a double skin half round flue shield or for minimum clearances from combustible walls a correctly sized wall screen must be installed, the clearances for these are shown in the relevant Tech Spec sheet for each fire. 

    Alternatively you can install a Pyroclassic Fire without wall screens if you chose to use a non-combustible wall board product such as Eterpan, Supalux or Promina board and install it as per the manufacture specifications. Usually this involves ensuring a 25mm air gap is maintained between the wall board and any timber framing, through the bottom, up between the combustible surface and the screening material and out of the top.

    In some instances the wall may not contain any combustible material and therefore will not require any screening.

    Pyroclassic Wall Screens now have a simple keyhole hanging system to make installation very easy.

  10. What are the National Environmental Standards for Air Quality? 17/10/2019

    The National Environmental Standards for Air Quality (NES) are regulations made under the Resource Management Act 1991 which aim to set a guaranteed minimum level of health protection for all New Zealanders.

    The NES came into effect on 8 October 2004. They are made up of 14 separate but interlinked standards.

    These include:

    • Seven standards banning activities that discharge significant quantities of dioxins and other toxics into the air
    • Five standards for ambient (outdoor) air quality
    • A design standard for new wood burners installed in urban areas
    • A requirement for landfills over 1 million tonnes of refuse to collect greenhouse gas emissions