Help Centre

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  1. How does burning work with the Pyroclassic IV? 22/09/2020

    Solid wood must change to gas and vapour before any burning can take place. This change occurs by heating wood to high temperatures to make the best gas fuel, low temperatures will make smoke and tars that are simply unburnt fuel. The Pyroclassic® IV is a North/South burning fire so the fire is started in the front of the fire chamber and continues along the length of the wood to the rear. To make the best use of your firewood please ensure logs are placed lengthways into the fire chamber – NOT sideways. Your objective is to achieve a high temperature in the fire chamber quickly, which is easy using the Turboslide and dry wood. You will never get the fire to burn correctly if you try starting fires with green or wet wood. The only fuel authorised for use with this appliance within Urban Clean Air Sheds and Smoke Control Zones is well seasoned wood with a moisture content of 25% or less on wet weight basis, 12-18% is ideal.

     

    How a Pyroclassic works diagram

  2. Why is there pale blue smoke early in the morning? 22/09/2020

    The Pyroclassic is burning off small creosote deposits formed by premature banking of the fire the night before.

     

  3. Can I install a second hand wood burner? 22/09/2020

    We recommend you discuss your plan to install a second-hand woodburner with your local city or district council or the unitary authority in your area before purchasing the woodburner. There are factors in addition to the National Environmental Standards for Air Quality that these agencies need to consider before permitting the installation of a second-hand woodburner. 

     

    See more information at http://www.mfe.govt.nz/air/national-environmental-standards-air-quality

     

     

  4. How do I fix down draft? 22/09/2020

    Download our down draft troubleshooting tips HERE.

  5. How do I use my re-usable fire starters? 22/09/2020

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

    Warning

    • NEVER leave methylated spirits near the lit fire
    • NEVER soak a hot fire starter in methylated spirits 
    • NEVER squirt spirits or any liquid fuels directly into the fire chamber

     

     

  6. What type of flue do you recommend? 22/09/2020

    We recommend a 150mm flue kit for your Pyroclassic Fire.

    As we are a carboNZero certified organisation, we are not keen to support the unnecessary freight of bulky flue components great distances when there are comparable products available from reputable manufacturers in your locality. Please speak to your local Pyroclassic agent about the Flue Kit options available to you in your area.

  7. When and how should I clean the flue? 22/09/2020

    Pyroclassic Fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your flue once a year. This is often a requirement for many insurance companies.

    Keeping your flue pipes clean will help eliminate the risk of a flue fire. Your flue is also a great indication of how your wood fuel is performing. If the pipes are clean then the wood is good, if the pipes are filling up with carbon, creosote and tar deposits then you may need to revisit the operating instructions and refresh yourself with how to create a cleaner burning fire.

    The easiest way to clean the flue is by placing a deep baking tray or similar under the base of the flue and sweep the flue down into this, this stops all the debris from falling into the top chamber and requiring vacuuming out. Sweeping the flue into the top chamber is never a good idea as it can restrict the flow of gasses from the primary fire chamber and cause your fire to perform poorly.

    To clean the top chamber and wetback, you will need to remove the top plate (it just lifts off) and clean out the top chamber of soot and creosote. Take care not to remove any of the Kaowool lining during cleaning and ensure that the gasket is all intact before replacing the top plate. Support the flue with a frame made of wood so you can easily remove the top plate.

    The build-up around the wetback is best removed by hand. The wetback can be knocked out of alignment if it is moved when the creosote is being cleaned off so be careful as this can cause the constant rise to be knocked out of alignment and can result in water hammer developing in the system.

  8. Why has the cowl not got a rain cap? 22/09/2020

    The Pyroclassic eco flue system and full flow vertical discharge cowl has been in use now for more than 20 years.

    The cowl is designed to work with the fire in creating a good draw whilst not inhibiting the flow of the flue gases from the cowl. The design and shape of the cowl ensures that no significant amount of rain water can enter the flue system.

    Many customers mistake the full flow cowl as the end of the flue pipe and often question whether something is missing from the cowl assembly when in fact this is the complete unit as it has no raincap or butterfly arrangement and is a straight pipe.

     

     

     

  9. How do I light my first fire? 22/09/2020

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with methylated spirit.

    2. Slide the Turboslide to the far right or far left position. This opens the air hole inside the door and allows air to flow through acting like an old fashioned pair of bellows.

    3. Place DRY kindling and a few small logs lengthways in the front of the fire chamber leaving a clear space in front of the air inlet hole.

    4. Place a soaked fire starter just under the kindling at the front of the fire chamber and light it. Try to avoid dripping methylated spirit on to any surface when doing this as it can discolour some hearth materials.

    5. Close the door.

    6. Once the fire is burning really well and you have a nice bed of hot embers, move the Turboslide to the central position (to cover the air inlet hole), this can be done slowly in several stages if preferred.

    7. When opening the door to load more wood, slide the Turboslide to the far left or right open position, and continue as in number 6.

  10. What is a load limiter? 22/09/2020

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

     

    Load Limiter airtubes