Help Centre

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  1. Door knob troubleshooting 25/11/2020

    The expected lifespan of a door knob is somewhere between 4 - 10 years depending on how the fire is being operated.

    The door handle will get hot during operation and this is completely normal.

    There are two typical known causes of premature failure of the door knob. The first is excessive charring on the back of the knob due to high levels of concentrated heat from burning close behind the door area. The second cause can be due to the door being over-tightened when it is closed which in turn leads to it being very tight to open once the fire has heated up. The continued cycle of this over-tightening causes the screws to become weakened from the higher levels of load put on them in each direction each time, which eventually results in it coming loose and breaking away from their fixings.

     

    A combination of these two is actually the most common cause of door knob failure. To avoid these issues and extend the lifespan of the door knob, keep a clear area of approximately 10cm in the front of the firebox and maintain your fire underneath the air tubes in the top of the cylinder, this will give the additional benefit of letting the cylinder absorb the maximum amount of heat from your fuel load before it leaves the fire chamber.

    If you are finding the door knob too hot when trying to refuel your fire then you are probably trying to refuel too soon, the door knob is a great indicator of what’s happening within your fire so if you can’t reload then you don’t need to yet. If your door knob is starting to show signs of charring then you are probably burning your fire too close to the door. 

    Do not lean on the door or use it to help you stand up when it is open as this can cause the door to move. If your door does become misaligned then you will need to loosen the top bolt going horizontally through the hinge bar and lift the door back into the correct position for the spindle to line up and then re-tighten the bolt.

  2. The front of my Pyroclassic fire has developed smoke stains on the panel. What can I do? 25/11/2020

    Depending on how extensive the marking is you may be able to remove it by using a light abrasive car polish. Remove the panel and place it on a kitchen bench as this will be much easier than doing it on the fire. Please be careful of the gasket if it's still attached to the back of the front panel when removing and replacing it. Please avoid handling the panel when hot. Always make sure the panel is cold. 

     

     

  3. What does it mean by the Pyroclassic being 'Self Regulating'? 25/11/2020

    The vigorous fire near the loading door automatically slows down as the burning front advances through the firebox towards the back. Each cycle ends with ash and hot ember at the far end of the firebox. Only use the Turboslide when lighting, adding fresh fuel or if you quickly want a very vigorous fire. The Pyroclassic® IV not only provides heat soon after start up but it also stores a lot of the heat from burning your wood, you will get most of this heat back over several hours. Frequent reloading may result in high room temperatures but you will soon know how much and how often to add fuel, the best heater output control is how much and how often you do this. The Pyroclassic® IV is designed to save on firewood and to keep emission levels to the minimum by storing the surplus heat which normally goes up the chimney - this heat is still being released into the room even when the fire is low at the end of each burn cycle.

  4. Why has the cowl not got a rain cap? 25/11/2020

    The Pyroclassic eco flue system and full flow vertical discharge cowl has been in use now for more than 20 years.

    The cowl is designed to work with the fire in creating a good draw whilst not inhibiting the flow of the flue gases from the cowl. The design and shape of the cowl ensures that no significant amount of rain water can enter the flue system.

    Many customers mistake the full flow cowl as the end of the flue pipe and often question whether something is missing from the cowl assembly when in fact this is the complete unit as it has no raincap or butterfly arrangement and is a straight pipe.

     

     

     

  5. What do I do with my warranty forms? 24/11/2020

    Please make sure that both copies of your warranty paperwork have been completely filled out with all your details, the details of who you purchased the fire from, and your installer’s details for both the fire and the wetback if applicable.

     

    WARRANTY

    The ceramic firebox in the Pyroclassic IV is warranted for 15 years against defective material or workmanship, providing that the fire is used in accordance to the manufacturer's operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox. All other parts are warranted for 12 months from purchase. This warranty does not cover damage or failure caused by tampering, carelessness, abuse or misuse, cosmetic damage or general wear and tear, this includes damaged door knob and broken door glass. All cases will be considered at the manufacturers discretion.

    Note: the warranty only applies to the original owner registered on the warranty card and cannot be transferred without express permission by the manufacturer.

     

    Please make sure that both copies of your warranty paperwork have been completely filled out with all your details, the details of who you purchased the fire from, and your installer’s details for both the fire and the wetback if applicable.

     

     

  6. What are the roof penetration flashing profiles? 24/11/2020

    The roof flashing detail varies depending on what roofing material has been installed on the house and therefore should be supplied by the installer to suit the particular house.  Please contact, Dektite who typically supply most roof penetration options and so should be able to assist.   Click here for more information.

  7. How much does it cost? 24/11/2020

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  8. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 24/11/2020

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  9. Why do I need a Wall Screen or a Flue Shield? 24/11/2020

    Pyroclassic Fires can be installed with a double skin half round flue shield or for minimum clearances from combustible walls a correctly sized wall screen must be installed, the clearances for these are shown in the relevant Tech Spec sheet for each fire. 

    Alternatively you can install a Pyroclassic Fire without wall screens if you chose to use a non-combustible wall board product such as Eterpan, Supalux or Promina board and install it as per the manufacture specifications. Usually this involves ensuring a 25mm air gap is maintained between the wall board and any timber framing, through the bottom, up between the combustible surface and the screening material and out of the top.

    In some instances the wall may not contain any combustible material and therefore will not require any screening.

    Pyroclassic Wall Screens now have a simple keyhole hanging system to make installation very easy.

  10. How do I clean the outside of the Pyroclassic and the flue pipes? 24/11/2020

    The powder coated panels on the Pyroclassic IV can be wiped clean with some light detergent and warm water.  You can choose to do this with the panels on the fire or remove them for a more thorough cleaning. Be careful when you remove the front panel to not tear the insulating gasket which is on the inside of the panel: you will need to pull the centre of the panel forward slightly to allow it to clear the space behind it when you slide it up.

    The stainless steel flue pipe can be cleaned using a soft cloth with a small amount of methylated spirits soaked into it. Try to avoid touching the flue pipe with your bare hands as this leaves oils from the skin on the pipe and becomes very hard to remove once the pipes have been heat cycled.