Help Centre

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  1. How much does it cost? 20/08/2017

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  2. What is Pyroclassic Fires' return policy? 20/08/2017

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our Hastings factory within 30 days in the condition and packaging you received it and we will happily refund your money.

  3. What are the technical specifications of the Pyroclassic IV? 20/08/2017

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  4. My fire is slow to start up. What can I do? 20/08/2017

    Open the Turboslide by moving it to the far left or right position. Check the start-up hole is free of ash and char on the inside, push back any build-up with the rake. The start-up air supply hole allows air to enter the fire chamber like a pair of...

  5. How do I use my re-usable fire starters? 20/08/2017

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

  6. Why is smoke coming from my Pyroclassic fire into my room? 20/08/2017

    There are a few reasons why this could be happening:

  7. When and how should I clean the flue? 20/08/2017

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your flue once a year. This is often a requirement for many insurance companies.

  8. What chimney sweeps can you recommend to clean the flue? 20/08/2017

    It would be great if we could keep an up to date national register of all the good chimney sweeps around the country but as you can imagine this is a somewhat transient profession and so a call through the good old yellow pages and an ask around some friends...

  9. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 20/08/2017

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

  10. How often do I need to clean out the ash? 20/08/2017

    The chamber in the Pyroclassic IV can operate with or without ash in it. However, it is preferential to empty this out every week or when the ash builds up to the extent that it could inhibit the operation of the Turboslide.