Help Centre

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  1. What does it mean by the Pyroclassic being 'Self Regulating'? 28/06/2017

    The vigorous fire near the loading door automatically slows down as the burning front advances through the firebox towards the back. Each cycle ends with ash and hot ember at the far end of the firebox. Only use the Turboslide when lighting, adding fresh fuel or if you quickly want a very...

  2. Why is the door glass small? 28/06/2017

    Big door glass = big waste of heat

  3. What are the technical specifications of the Pyroclassic IV? 28/06/2017

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  4. Why is smoke coming from my Pyroclassic fire into my room? 28/06/2017

    There are a few reasons why this could be happening:

  5. When and how should I clean the flue? 28/06/2017

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your flue once a year. This is often a requirement for many insurance companies.

  6. More information about the 2 hectare rule under the NES 28/06/2017

    Most urban areas in New Zealand experience air pollution during winter. Our focus is on improving air quality in those areas. Urban areas typically have smaller property sizes and as there is no nationally consistent definition for an urban environment, a property size of less than 2 hectares was used.

  7. How do I light my first fire? 28/06/2017

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.

  8. How much does it cost? 28/06/2017

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  9. How do I clean the glass? 28/06/2017

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  10. Why do I need a Wall Screen or a Flue Shield? 28/06/2017

    Pyroclassic Fires can be installed with a double skin half round flue shield or for minimum clearances from combustible walls a correctly sized wall screen must be installed, the clearances for these are shown in the relevant Tech Spec sheet for each fire.