Help Centre

Click on the heading of the article in red to open the full article. 

  1. What is Pyroclassic Fires' return policy? 23/10/2017

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our Hastings factory within 30 days in the condition and packaging you received it and we will happily refund your money.

    Please note: A 20% repackaging and restocking fee applies. 

  2. Can I use other tools in my Pyroclassic fire chamber? 23/10/2017

    Depending on how the fire is used, the surface of the cylinder can wear and erode over time. This can be accelerated through using the wrong tools, such as a flat shovel to remove ash (shown below). As you can see, this has resulted in two carved grooves in the ceramic. Although this is not ideal, it is not of a major concern as the cylinder wall is over 35mm thick so it will not compromise the integrity of the structure and the surface can easily be repaired through the application of veneering cement, which can be purchased from our online shop.

     

    Pyroclassic incorrect tooling

    Pyroclassic incorrect tooling 2

  3. Why have Pyroclassic fires dropped from No. 1 on Consumer NZ tests on their last report? 23/10/2017

    Consumer Magazine recently changed the way fires are rated. This has caused some issues across the industry as what were considered the 'best' fires are now not rated near the top...like the Pyroclassic IV. They have changed the weightings of their review to focus more on price for output over emissions and efficiency as they believe this is more in line with what the customer wants.

    This has resulted in a list which is more about heat output for dollars spent rather than which fires actually perform the best. It also makes no provision for servicing costs, warranty duration or expected life of the appliance and its components.

    The statement we have printed in our marketing material - 'Consistently chosen as the top pick for wood fires in all Consumer reviews' refers to the consumer reviews across various formats in NZ, Australia and the UK over the last 30 plus years including true consumer feedback.

  4. How do I light my first fire? 23/10/2017

    1. Soak the reusable fire starters in methylated spirits. Tip: It is also handy to store the fire-lighters in a glass jar filled with meths.


    2. Slide the Turboslide to the far right or far left position. This opens the air hole inside the door and allows
    air to flow through acting like an old fashioned pair of bellows.


    3. Place DRY kindling and a few small logs lengthways in the front of the fire chamber leaving a clear space
    in front of the air inlet hole.


    4. Place a soaked fire starter just under the kindling at the front of the fire chamber and light it. Try to avoid
    dripping meths on to any surface when doing this as it can discolour some hearth materials.


    5. Close the door.


    6. Once the fire is burning really well and you have a nice bed of hot embers, move the Turboslide to the
    central position (to cover the air inlet hole), this can be done slowly in several stages if preferred.


    7. When opening the door to load more wood, slide the Turboslide to the far left or right open position,
    and continue as in number 6.

  5. When and how should I clean the flue? 23/10/2017

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your flue once a year. This is often a requirement for many insurance companies.

    Keeping your 100mm flue pipes clean will help eliminate the risk of a flue fire. Your flue is also a great indication of how your wood fuel is performing. If the pipes are clean then the wood is good, if the pipes are filling up with carbon, creosote and tar deposits then you may need to revisit the operating instructions and refresh yourself with how to create a cleaner burning fire.

    The easiest way to clean the flue is by placing a deep baking tray or similar under the base of the flue and sweep the flue down into this, this stops all the debris from falling into the top chamber and requiring vacuuming out.

    The build-up around the wetback is best removed by hand. The wetback can be knocked out of alignment if it is moved when the creosote is being cleaned off so be careful as this can cause the constant rise to be knocked out of alignment and can result in water hammer developing in the system.

  6. Door knob troubleshooting 23/10/2017

    The expected lifespan of a door knob is somewhere between 4 - 10 years depending on how the fire is being operated. 

    The door handle will get hot during operation and this is completely normal. 

    There are two typical known causes of premature failure of the door knob. The first is excessive charring on the back of the knob due to high levels of concentrated heat from burning close behind the door area. The second cause can be due to the door being over-tightened when it is closed which in turn leads to it being very tight to open once the fire has heated up. The continued cycle of this over-tightening causes the screws to become weakened from the higher levels of load put on them in each direction each time, which eventually results in it coming loose and breaking away from their fixings.

    A combination of these two is actually the most common cause of door knob failure. To avoid these issues and extend the lifespan of the door knob, keep a clear area of approximately 10cm in the front of the firebox and maintain your fire underneath the air tubes in the top of the cylinder, this will give the additional benefit of letting the cylinder absorb the maximum amount of heat from your fuel load before it leaves the fire chamber.

    If you are finding the door knob too hot when trying to refuel your fire then you are probably trying to refuel too soon, the door knob is a great indicator of what’s happening within your fire so if you can’t reload then you don’t need to yet. If your door knob is starting to show signs of charring then you are probably burning your fire too close to the door.  

    Do not lean on the door or use it to help you stand up when it is open as this can cause the door to move. If your door does become misaligned then you will need to loosen the top bolt going horizontally through the hinge bar and lift the door back into the correct position for the spindle to line up and then re-tighten the bolt.

  7. What do I do with my warranty forms? 23/10/2017

    Please make sure that both copies of your warranty paperwork have been fully filled out with all your details, the details
    of who you purchased the fire from, and your installer’s details for both the fire and the wetback if applicable.

     

    WARRANTY

    The ceramic firebox in the Pyroclassic IV is warranted for 15 years against defective material or workmanship, providing that the fire is used in accordance to the manufacturer's operating instructions. Cracks and blisters to the cylinder are not considered a failure of the ceramic firebox. All other parts are warranted for 12 months from purchase. This warranty does not cover damage or failure caused by tampering, carelessness, abuse or misuse, cosmetic damage or general wear and tear, this includes damaged door knob and broken door glass All cases will be considered at the manufacturers discretion.

    Note: the warranty only applies to the original owner registered on the warranty card and cannot be transferred without express permission by the manufacturer.

  8. What are the National Environmental Standards for Air Quality? 23/10/2017

    The National Environmental Standards for Air Quality (NES) are regulations made under the Resource Management Act 1991 which aim to set a guaranteed minimum level of health protection for all New Zealanders.

    The NES came into effect on 8 October 2004. They are made up of 14 separate but interlinked standards.

    These include:

    • seven standards banning activities that discharge significant quantities of dioxins and other toxics into the air
    • five standards for ambient (outdoor) air quality
    • a design standard for new wood burners installed in urban areas
    • a requirement for landfills over 1 million tonnes of refuse to collect greenhouse gas emissions

  9. How do I clean the glass? 23/10/2017

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle. If the glass is becoming dirty then scrunch two pieces of damp newspaper, dip one in cold fire ashes and rub over the inside of glass, use the other to rub over the glass to clean off the dirt. Do this in the morning before rekindling the fire as the glass will be cool enough at this time. To help keep the glass clear and clean if it is becoming dirty then get into the habit of cleaning it regularly as this will maintain the glass and prevent ashes from being fused onto the glass due to intense heat in the firebox.

  10. What if I have a two storey house and require extra flue lengths? 23/10/2017

    A longer flue is fine however this will cause the fire to run at a slightly higher burn rate and consume more fuel than usual due to the extra draw that this length puts on the fire, otherwise there is no issue with this.

    Download our second storey penetration kit installation instructions HERE.