Help Centre

Click on the heading of the article in red to open the full article. 

  1. How does burning work with the Pyroclassic IV? 16/07/2018

    Solid wood must change to gas and vapour before any burning can take place. This change occurs by heating wood to high temperatures to make the best gas fuel, low temperatures will make smoke and tars that are simply unburnt fuel. The Pyroclassic® IV is a North/South burning fire so the fire is started in the front of the fire chamber and continues along the length of the wood to the rear. To make the best use of your firewood please ensure logs are placed lengthways into the fire chamber – NOT sideways. Your objective is to achieve a high temperature in the fire chamber quickly, which is easy using the Turboslide and dry wood. You will never get the fire to burn correctly if you try starting fires with green or wet wood. The only fuel authorised for use with this appliance within Urban Clean Air Sheds and Smoke Control Zones is well seasoned wood with a moisture content of 25% or less on wet weight basis, 12-18% is ideal.

     

    How a Pyroclassic works diagram

  2. Why has the cowl not got a rain cap? 16/07/2018

    The Pyroclassic eco flue system and full flow vertical discharge cowl has been in use now for more than 20 years.

    The cowl is designed to work with the fire in creating a good draw whilst not inhibiting the flow of the flue gases from the cowl. The design and shape of the cowl ensures that no significant amount of rain water can enter the flue system.

    Many customers mistake the full flow cowl as the end of the flue pipe and often question whether something is missing from the cowl assembly when in fact this is the complete unit as it has no raincap or butterfly arrangement and is a straight pipe.

     

     

     

  3. How do I refuel the fire? 16/07/2018

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log is in contact with the back wall of the firebox. If you keep your fire burning under the metal air tubes which run along the top of the cylinder, this will ensure the maximum amount of heat is captured within the ceramic cylinder. As hot gases have the most distance to travel before entering the flue, this allows the whole fire to retain as much heat as possible. When raking, avoid plugging the Turboslide inlet with char or ash (this is the hole covered externally by the Turboslide below the door). Using other tools may cause damage to the ceramic cylinder, always take care not to impact the ceramic surface.

  4. What is a load limiter? 16/07/2018

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

     

    Load Limiter airtubes

  5. What do I do if one of my side panels are shaking/rattling when the fire is going? 16/07/2018

    Because of the panels being interchangeable and not permanently fixed to the fire there is a small chance that occasionally a panel may rattle slightly in its channel, this is due to the small gap between the coloured panel and the channel which allows the panel to move ever so slightly.

    If this occurs then it can be remedied by removing the panel and putting a slight curve across the panel (you are only wanting to add a total of around 1mm - 2mm of curve) by flexing it from top to bottom. The easiest way to do this is to lie the panel half on a flat surface and apply weight to the bottom section on the surface and also to the top section hanging off the side. This will create a slight curve in the panel. Please note: You shouldn't bend it far enough to crease the panel or have any visible curve to it. This very small relief in the panel will mean that it sits tighter against both sides of the inside of the channel section and eliminates the rattle.

  6. What is Pyroclassic Fires' return policy? 16/07/2018

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our Hastings factory within 30 days in the condition and packaging you received it and we will happily refund your money.

    Please note: A 20% repackaging and restocking fee applies. 

  7. What are the National Environmental Standards for Air Quality? 16/07/2018

    The National Environmental Standards for Air Quality (NES) are regulations made under the Resource Management Act 1991 which aim to set a guaranteed minimum level of health protection for all New Zealanders.

    The NES came into effect on 8 October 2004. They are made up of 14 separate but interlinked standards.

    These include:

    • seven standards banning activities that discharge significant quantities of dioxins and other toxics into the air
    • five standards for ambient (outdoor) air quality
    • a design standard for new wood burners installed in urban areas
    • a requirement for landfills over 1 million tonnes of refuse to collect greenhouse gas emissions

  8. How much does it cost? 16/07/2018

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  9. Door knob troubleshooting 16/07/2018

    The expected lifespan of a door knob is somewhere between 4 - 10 years depending on how the fire is being operated. 

    The door handle will get hot during operation and this is completely normal. 

    There are two typical known causes of premature failure of the door knob. The first is excessive charring on the back of the knob due to high levels of concentrated heat from burning close behind the door area. The second cause can be due to the door being over-tightened when it is closed which in turn leads to it being very tight to open once the fire has heated up. The continued cycle of this over-tightening causes the screws to become weakened from the higher levels of load put on them in each direction each time, which eventually results in it coming loose and breaking away from their fixings.

    A combination of these two is actually the most common cause of door knob failure. To avoid these issues and extend the lifespan of the door knob, keep a clear area of approximately 10cm in the front of the firebox and maintain your fire underneath the air tubes in the top of the cylinder, this will give the additional benefit of letting the cylinder absorb the maximum amount of heat from your fuel load before it leaves the fire chamber.

    If you are finding the door knob too hot when trying to refuel your fire then you are probably trying to refuel too soon, the door knob is a great indicator of what’s happening within your fire so if you can’t reload then you don’t need to yet. If your door knob is starting to show signs of charring then you are probably burning your fire too close to the door.  

    Do not lean on the door or use it to help you stand up when it is open as this can cause the door to move. If your door does become misaligned then you will need to loosen the top bolt going horizontally through the hinge bar and lift the door back into the correct position for the spindle to line up and then re-tighten the bolt.

  10. Where does the wood burner standard apply? 16/07/2018

    Everywhere in New Zealand on properties of less than two hectares.